Hedonix Return & Refund Policy
At Hedonix, we strive for customer satisfaction. If you're not completely happy with your purchase, we offer a 14-day return policy for eligible products.
How to Initiate a Return
- Contact Us: Request a return within 14 days of receiving your order by reaching out via WhatsApp or emailing Support@hedonix.shop.
- Provide Details: Share your order number and reason for the return.
- Receive a Return Label: Upon approval, we will provide a return shipping label for your convenience.
- Package & Ship: Securely pack the item in its original condition and send it back using the provided label.
- Refund Processing: Once received, we will process your refund within 5 to 7 business days.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products.
- Items missing accessories, parts, or original packaging.
- Clearance or sale items.
Refunds
- Credit Card Payments: Refunds will be credited back to the original payment method.
- Bank Transfers & Local Payment Methods: Refunds will be processed and sent to the account used for payment.
Need Assistance?
For any questions, feel free to contact us:
📧 Email: Support@hedonix.shop
📱 WhatsApp: Click the chat icon at the bottom right (Available 24/7).
We appreciate your trust in Hedonix and are committed to providing a seamless shopping experience.
The Hedonix Team
