Hedonix Return & Refund Policy
At Hedonix, your satisfaction is our top priority. We want you to feel completely confident with every purchase. If something isn’t right, we’re here to make it right.
30-Day Return Window
You can request a return within 30 days of receiving your order.
To be eligible, the item must be unused, in its original condition, and with all packaging intact.
How to Request a Return
To start a return, simply contact our team:
📱 WhatsApp: Available at the bottom-right corner of the website (24/7)
📧 Email: Support@hedonix.shop
Our support team will guide you through the quick and easy return process.
Refunds
Once we receive and inspect your return, your refund will be processed to your original payment method.
You’ll receive a confirmation email as soon as your refund is issued.
Refunds typically appear within 3–6 business days, depending on your payment provider.
Non-Returnable Items
For hygiene and safety reasons, certain personal-use items may not be eligible for return once opened or used.
Please contact us if you’re unsure about your product’s eligibility.
Exchanges
If you receive a damaged or defective item, we’ll replace it at no extra cost.
Just reach out to us within 7 days of delivery with clear photos of the issue.
Our Promise
We stand by the quality of our products and the trust of our customers.
Every Hedonix order comes with peace of mind because your comfort, confidence, and satisfaction matter most.
